Courier

Context

Growing company with operational costs rising with volume.

Problem

Costs were increasing faster than revenue with hidden waste across workflows.

What I did

Built a cost model and operating cadence to cut waste and keep delivery predictable.

• Created cost-per-flow KPIs with alerts to guide decisions.
• Removed pipeline waste and normalized batch sizes.
• Tuned autoscaling/limits and added a biweekly review cadence.

Result

Operational cost down 25% with clearer KPIs and predictable execution.

Scope & timeline

6 weeks across two short cycles.

Before / after

Before: costs rising faster than revenue. After: operational cost down 25% with clear KPIs and predictable execution.